Our payment options are via online banking or direct deposit into our account at a St George branch. Contact us for bank details
Paypal have strict terms and conditions when it comes to smoking paraphernalia, and a lot of our products do not meet those terms and conditions. Therefore they do not allow us to use their facilities.
Are we reliable?
We have sent over 1,000 parcels to all parts of Australia since 2019 . We believe that we try harder to maintain a good reputation in the Australian scene than any other online store. We are well established and have a relationship with some of the best and biggest names in the industry worldwide.
What areas do we send to?
We ship parcels to all Australian states every single work day. Every part of Australia that has a postcode can receive a parcel from us. We do not ship outside of Australia.
We ship to residential addresses, business addresses, P.O boxes and parcel lockers.
How discreet are our packages?
Our parcels are plain wrapped or in generic courier or post satchels. No information regarding the contents is visible. You can safely have our parcels delivered to a work address, there will be no indictation of the contents inside.
Are our products genuine?
Absolutely all of our products are genuine, we do not sell fakes and we are active in stopping the sale of counterfeit and fake products in Australia. Our glass bongs & Detox products are genuine and made in the country we indicate. If we say a bong is American, Australian or German made, we guarantee it is.
What personal details do we need?
A valid phone number, email address and postal address are required for us to send orders. We will only contact you if we need to, for instance if a courier is having trouble finding your address.
What Shipping Methods Are Available?
All products are shipped via Australia Post with tracking.
Our parcels are plain wrapped or in generic courier or post satchels. No information regarding the contents is visible.
How Long Will it Take To Get My Package?
It depends on your location and the size of the parcel. Once payment has cleared we ship straight away. Small parcels are usually two or three days to any major city. Larger parcels may take longer. Remote areas and Western Australia may take up to a week.
How Do I Track My Order?
Tracking numbers are provided with every order. You can email us direct if you have lost your tracking number or need a update on delivery details.
Tracking you order via www.austpost.com.au
How Do I Place an Order?
Please click and place items in your cart then click thru to checkout.
How Should I to Contact if I Have Any Queries?
Any questions in regarding our products or service please email us via the contact page. firstname.lastname@example.org
Do I Need an Account to Place an Order?
No account needed, please contact us in regards to payment transfer.